The complete solution
for your online support.
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Post news for your products.

Post FAQ entries that compile automatically into a full FAQs list per product.

You customer can create three types of feedback: questions, ideas and problems.

Your support staff or other customers create replies to each feedback, so that a discussion envolves. A moderator can close a feedback, so that it remains in the ServiceCommunicator, but no one can reply anymore.

A solution database with solutions per product. Customers can search for solution and resolve common problems themselves. Depening on your plan, the solutions are either maintained manually via browser, or can be pushed automatically via webservice from your internal ticket system.

Create links to your product website, documentation or other ressources. You can organize the links per product and in sections. The links display in ServiceCommunicator on the homepage.

You can post downloads and organize them per product and in sections. Customers can download the files from your ServiceCommunicator's homepage. This is useful for example to distribute patches or PDFs with documentation.

The size of the downloads is limited, depending on your ServiceCommunicator plan.

Customers can not only post new ideas, they can vote on ideas of other cutomers. A vote consists of a good/bad descision and a tag, like "useful", "cool" or "irrelevant".

By that, you get a weighted list of ideas so that you can decide which ideas to implement first.

Each idea can be discussed with the standard feedback discussion feature.