Der Nutzen Ihres ServiceCommunicators

Post news for your products.

Post FAQ entries that compile automatically into a full FAQs list per product.

You customer can create three types of feedback: questions, ideas and problems.

Your support staff or other customers create replies to each feedback, so that a discussion envolves. A moderator can close a feedback, so that it remains in the ServiceCommunicator, but no one can reply anymore.

A solution database with solutions per product. Customers can search for solution and resolve common problems themselves. Depening on your plan, the solutions are either maintained manually via browser, or can be pushed automatically via webservice from your internal ticket system.

Create links to your product website, documentation or other ressources. You can organize the links per product and in sections. The links display in ServiceCommunicator on the homepage.

Create custom content like short documentation items via browser. You can organize the custom content per product and in sections, your custom content displays on the ServiceCommunicator homepage.

Customers can filter all content (news, FAQs, feedback, custom content, solutions...) by product, so that they see only content in which they are interested.

Currently, ServiceCommunicator is delivered in english and german language.

ServiceCommunicator switches languages automatically depening on the browser setting. Default language is english. In the Enterprise plan, you can get other languages.

Customers an create a "praise" feedback to laud your product or your services.

You can post downloads and organize them per product and in sections. Customers can download the files from your ServiceCommunicator's homepage. This is useful for example to distribute patches or PDFs with documentation.

The size of the downloads is limited, depending on your ServiceCommunicator plan.

Customers can not only post new ideas, they can vote on ideas of other cutomers. A vote consists of a good/bad descision and a tag, like "useful", "cool" or "irrelevant".

By that, you get a weighted list of ideas so that you can decide which ideas to implement first.

Each idea can be discussed with the standard feedback discussion feature.

If a customer posted a problem report, other customers can say "me too" to express that they have that problem, too.

By that you get an impression how important a problem is, and how urgent you should fix it.

"Me too" customers start to follow the problem and get notified when something happens.

When replying to a feedback, customers (or your support staff) can attach a file to the reply.

For example: a customer reported a problem, one of your engineers solves it and creates a patch. Then your engineer can reply to the customer's problem report saying that the problem is fixed, and he can attach the patch right on that reply.

When a customer starts typing in the search / input box on the homepage, a search for related items startes automatically. If there are related items (like solutions or feedback from other customers), they are displayed immediately.

That frees the customer from asking a question or posting a problem again if it was already answered, and it frees your support staff from answering those questions over and over again.

Customers can follow a feedback to get notified via mail when something happens in that feedback (for example, a new reply is posted).

You can add your company logo to make your ServiceCommunicator more personal. In the Gold and Enterprise plans you can do further customizing.

Users can translate content like feedbacks, news or FAQs automatically to their language.

This is available for many languages and uses Google translation technology.

You can do a broad range of customizing:

- changing colors

- changing many layout properties with CSS

- inserting custom text in many places

- using custom HTML in many places

- changing texts and words of the software

You push solutions from your internal ticket system via webservice or other APIs to ServiceCommunicator.

So you don't need to maintain all the solutions manually anymore.

You can push basic data like name of the customer, reported problem, status and solution from your internal ticket system to your ServiceCommunicator. Authenticated customers can see their tickets right on your ServiceCommunicator's homepage.

By that, your ServiceCommunicator is a web extension to your existing ticket system.

Instead of maintaining news manually, you can consume a RSS feed of existing news you publish somewhere else.

Close your ServiceCommunicator from the public and make it accessible for named accounts only.

There are various RSS feeds so that you and your customers can stay up to date.

Our engineering team is happy to implement individual customizations and extensions to your ServiceCommmunicator.

As Enterprise customer you can create multiple ServiceCommunicators, for example one per product group.

Support by our proven support team via mail and phone and SLAs, depending on your needs.

We can organize training of your support or engineering staff to learn how to extend your ServiceCommunicator to the max.